Pre-sale service
We will provide you with a full range of consulting services, including but not limited to the following:
● Industry analysis: According to your specific needs, we will conduct an industry analysis for you to help you understand the current market situation, competitive landscape and future development trends.
● Scheme design: We will tailor the most suitable automation solution for you according to your needs and goals, and provide detailed scheme design and implementation plan.
● Technical support: During the implementation of the project, we will provide you with comprehensive technical support and services to ensure the smooth progress and high-quality completion of the project.
After-sales service
After the implementation of the project is completed, we will still provide you with high-quality after-sales service. Whether it is technical problems or after-sales support, we will respond in time and provide the best solution. At the same time, we will regularly communicate with you and feedback to ensure the successful implementation of the project and long-term stable operation.
Technical Support
Quick response: After receiving your technical support request, we will reply within 2 hours and arrange technicians to handle it as soon as possible.
High-quality service: We will send experienced and highly skilled technicians to provide you with technical support to ensure that the problem is solved quickly.
Confidentiality commitment: We will strictly abide by the confidentiality agreement, protect your business secrets and technical information, and ensure information security.
Phone Support
We will sort out technical issues by phone, and will be answered and supported by experienced experts in the industry. 24 hour duty service.
Remote Support
Provide remote technical operation and support services to the system through digital twin and big data monitoring system.
Emergency maintenance
Emergency repair service usually refers to the service that provides rapid response and repair in the event of equipment or system failure.
On-site inspection: Send technicians to the site to check the cause of the equipment or system failure.
Troubleshooting: Troubleshoot and repair equipment or systems.
Preventive measures: Provide preventive measures to avoid similar problems
Training
Guangjia Automation provides after-sales training services to help customers better understand the use of equipment, maintenance methods and solutions to common problems.
Instructions for use of the equipment: introduce the use method and precautions of the equipment.
Maintenance: introduce the daily maintenance method and cycle of the equipment.
Troubleshooting: Introduce troubleshooting methods and solutions for common faults.
Technical training: Provide relevant technical training for specific needs.
Resident escort
Guangjia Automation provides professional technical experts for customers in need to carry out 1V1 on-site service and coordinate processing of various resources to help customers smoothly pass the business peak.
full online technical support, provide 7x 24 hours exclusive qq group technical support services.
Emergency response support, emergency response within 1 minute, 7x 24 hours of emergency handling and operation and maintenance support services
National unified service hotline
Address: 815, Building 2, Nord Center, 128 South 4th Ring Road West, Fengtai District, Beijing
Concerned about the public.